hbaje Privacy Policy

1 Who We Are

hbaje ("we", "us", "the Platform") operates the online gaming website at hbaje.club and the associated hbaje mobile application. This Privacy Policy explains how hbaje collects, uses, stores, and protects the personal data of players and visitors who use the hbaje platform.

For the purposes of this Privacy Policy, hbaje is the data controller — meaning we are responsible for deciding how and why your personal data is processed. If you have any questions about how hbaje handles your data, you can contact us at any time using the details in Section 13.

By registering an account on hbaje or using any part of the hbaje platform, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with this Privacy Policy, please do not use hbaje.

2 Data We Collect

hbaje collects personal data in two categories: data you provide directly when using the platform, and data that is collected automatically as you interact with hbaje. The table below summarises the main types of data hbaje collects and why.

3 How We Collect Data

hbaje collects your personal data through several channels depending on how you interact with the platform:

• Registration form: When you create your hbaje account, you provide your name, date of birth, email address, mobile number, and residential address directly.
• Deposit and withdrawal forms: When you make a payment on hbaje, your payment method details and transaction amounts are recorded.
• KYC verification: When you submit identity documents before your first withdrawal, hbaje collects and stores copies of those documents securely.
• Automated collection: hbaje automatically collects technical data such as your IP address, device information, and session activity each time you use the platform.
• Cookies and tracking technologies: hbaje uses cookies and similar tools to remember your preferences and monitor platform performance. See Section 6 for full details.
• Support interactions: When you contact hbaje via live chat or email, the content of those conversations is recorded for quality assurance and dispute resolution purposes.

4 Why We Use Your Data

hbaje uses your personal data only for legitimate purposes that are necessary to operate the platform and provide you with a safe, fair gaming experience. The specific purposes for which hbaje uses your data are:

• Account management: To create and maintain your hbaje account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process your deposits and withdrawals securely via bKash, Nagad, Rocket, bank transfer, and other supported payment methods.
• Legal compliance: To meet our obligations under applicable anti-money-laundering (AML) regulations, including KYC verification and transaction monitoring.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, and abuse of the hbaje bonus system.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with hbaje's responsible gaming commitments.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of hbaje's support service.
• Platform improvement: To analyse how players use hbaje and make improvements to the platform's performance, design, and game selection.
• Marketing communications: To send you promotional offers and updates about hbaje — but only if you have opted in to receive them. You can opt out at any time.

5 Who We Share Data With

hbaje does not sell your personal data. We share your data only with trusted third parties who are directly involved in operating the hbaje platform, and only to the extent necessary for them to perform their specific function. All third parties who receive data from hbaje are bound by strict data processing agreements.

• Payment processors: bKash, Nagad, Rocket, and other payment providers receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services receive copies of your identity documents to verify your identity before your first withdrawal.
• Game providers: Licensed game developers whose games are available on hbaje may receive anonymised session data for technical support and game performance purposes.
• Fraud prevention services: Specialist fraud detection providers may receive technical data such as IP addresses and device fingerprints to help identify suspicious activity.
• Legal and regulatory authorities: hbaje may be required to share data with law enforcement or regulatory bodies if required by law or in response to a valid legal request.

6 Cookies & Tracking

hbaje uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit hbaje.club.

hbaje uses the following types of cookies:

• Essential cookies: These are required for hbaje to function. They keep you logged in during your session and enable core features like deposits and game loading. You cannot opt out of essential cookies.
• Preference cookies: These remember your settings on hbaje, such as your preferred language and display options, so you don't have to reset them every visit.
• Analytics cookies: These help hbaje understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies: These help hbaje detect and prevent fraudulent login attempts and other suspicious activity on the platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of hbaje — for example, disabling essential cookies will prevent you from staying logged in.

7 Data Retention

hbaje retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years after each transaction, as required for financial compliance and dispute resolution.
• KYC documents: Retained for the duration of your account and for five years after closure. Documents are stored in encrypted form and access is restricted to authorised compliance staff only.
• Support communications: Retained for two years after the conversation closes, to support dispute resolution and quality assurance.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised and may be retained indefinitely for aggregate analytics.

8 Data Security

hbaje takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and hbaje servers.
• Encrypted storage for all sensitive data including payment details and KYC documents.
• Strict access controls — only authorised hbaje staff with a legitimate need can access personal data, and all access is logged.
• Regular security audits and penetration testing of the hbaje platform and infrastructure.
• Two-factor authentication options for player accounts to add an extra layer of login security.
• Automated monitoring systems that flag unusual account activity for immediate review by the hbaje security team.

9 Your Rights

As a player on hbaje, you have the following rights over your personal data. You can exercise any of these rights at any time by contacting hbaje support via live chat or email at [email protected].

• Right of access: You can request a copy of all personal data hbaje holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any data hbaje holds about you is inaccurate or incomplete, you can ask us to correct it. Most account details can be updated directly in your account settings.
• Right to erasure: You can ask hbaje to delete your personal data. We will do so where there is no legal obligation requiring us to retain it. Note that AML regulations require us to keep certain records for a minimum of five years.
• Right to restrict processing: You can ask hbaje to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to withdraw consent: Where hbaje processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children's Privacy

hbaje is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use hbaje or provide any personal data to us.

If hbaje discovers that a player is under 18, their account will be closed immediately, all winnings will be voided, and any deposited funds will be returned to the original payment method. If you believe a minor has registered on hbaje, please contact us immediately at [email protected] so we can investigate and take action.

hbaje uses age verification checks during registration and KYC processes to prevent minors from accessing the platform. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming sites.

11 Third-Party Links

The hbaje platform may contain links to third-party websites or services — for example, links to payment provider support pages. hbaje is not responsible for the privacy practices of any third-party website. This Privacy Policy applies only to data collected and processed by hbaje on hbaje.club and the hbaje mobile application.

We recommend that you read the privacy policy of any third-party website you visit from a link on hbaje, as their data practices may differ from ours. hbaje does not endorse or take responsibility for the content or privacy practices of any external site.

12 Changes to This Policy

hbaje may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — such as a change in the types of data we collect or a new way we use your data — hbaje will notify you directly via your registered email address or an in-platform notification before the change takes effect. Your continued use of hbaje after any update to this Privacy Policy constitutes your acceptance of the revised policy.

If you do not agree with any changes to this Privacy Policy, you should stop using hbaje and contact support to request account closure and data deletion where applicable.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how hbaje handles your personal information, please get in touch with our team. We're available 24 hours a day, 7 days a week.

• Live Chat: Available on every page of hbaje.club — click the chat icon in the bottom right corner for the fastest response.
• Email: [email protected] — we aim to respond to all privacy-related emails within 24 hours.
• Hours: 24 hours a day, 7 days a week, including public holidays in Bangladesh.